Greentree Systems is committed to providing superior customer service.  As part of this commitment, we continually seek ways to improve responsiveness, performance and quality so you can get the most benefit from your Greentree system. 

Customers with a current fully paid Software Maintenance and Support (SMS) agreement are provided unlimited Customer Support (all methods below) at no additional charge, plus:

Contacting Greentree Systems Customer Support

The customer may contact Customer Support in several ways:

Please visit the Greentree Customer Corner for FAQs, documentation, downloads, problem reporting, and a searchable knowledge base.

Unlimited Toll-Free Telephone Support (800-348-8845) is available to all users from 7AM-5PM Pacific Time, weekdays.

You may report a problem or ask a question at any time via electronic mail. Please email your technical request to: Support@GreentreeSystems.com.  This is the preferred method for submitting service requests.   Emails are reviewed promptly during business hours and an acknowledging email is sent.

Report a problem using the Problem Report Form on: http://support.greentreesystems.com.  At any hour a customer can avoid waiting on the phone by documenting their question in detail at this site; the Greentree Systems Customer Service Representative will promptly respond to your question during working hours.

Our Technical Support Specialists can work directly with your users using WebDemo, eliminating many troubleshooting steps necessary when communicating via e-mail or by telephone.  Once a WebDemo connection is established, your Technical Support Specialist can frequently fix the problem right before your eyes while you maintain the security of your computer and your files.  WebDemo is "the next best thing to being onsite" for resolving technical support issues.

For those customers that allow VPN access, Greentree Systems technical support can make a virtual private network (VPN) connection to your Greentree server(s) and perform remote troubleshooting.

You may take advantage of our no-charge Introduction/Overview web session which is offered each month.  This session is designed for new users of your Greentree Systems software.  It will introduce your users to the benefits and features of the software and show them how to navigate the system.  They will also learn manual data entry of Requisitions and Applicants as well as receive a general introduction to Filing Systems and Templates.  Registration is on a first-come, first-served basis.

Free updates and bug fixes provide ongoing value and ensure maximum benefits for all current customers.

No-charge access to all user manual revisions.

An annual server audit, offered to current customers, will insure that your servers are configured and maintened for optimal performance of your Greentree system.

An annual web-based usage audit allows you to leverage Greentree's experience and expertise to review key data areas in the system for consistency, and to review processes and procedures in order to make recommendations on how to increase your return on your investment in your Greentree system.

Trade-in credits:

Software license fees paid earn Trade-in credits which may be applied when adding users or upgrading to new technology.